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Investor Presentaiton

Market Shares and Customer flows in Cyprus Market share evolution in Cyprus -Deposits Loans Cumulative Customer flows (€ mn) 300 0 -300 -600 -900 -1.200 -1.500 -1.800 -2.100 -2.400 -2.700 -3.000 31/03/13 30/04/13 31/05/13 30/06/13 31/07/13 31/08/13 30/09/13 31/10/13 30/11/13 31/12/13 31/01/14 28/02/14 31/03/14 30/04/14 31/05/14 30/06/14 31/07/14 31/08/14 30/09/14 31/10/14 30/11/14 31/12/14 31/01/15 28/02/15 31/03/15 30/04/15 31/05/15 30/06/15 31/07/15 31/08/15 30/09/15 31/10/15 Sep-13 Dec-13 Mar-14 903 446 450 386 283 65 -11 -411 -546 Total customer flows per quarter (€ mn) Jun-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-15 May-15 Jun-15 27,9% 27,5% 26,4% 38,1% 39,1% 40,0% 25,5% 39,5% 24,9% 40,5% 24,8% 40,8% 24,6% 41,1% 24,8% 38,8% 25,0% 37,2% 25,5% 37,3% 25,3% 37,7% 25,2% 38,0% 25,4% 38,6% 25,7% 38,5% 26,0% 38,9% 26,1% 39,2% 26,5% 39,3% Jul-15 Aug-15 Sep-15 -2.227 453 2Q13 3Q13 4Q13 1Q14 2Q14 3Q14 4Q14 1Q15 2Q15 3Q15 4Q15* • Around 2% increase in the Bank's market share in deposits since low of 24,6% in November 2014. The Bank's market share in loans has been hovering around 39% Positive net customer flows** per quarter since 4Q2014 despite full abolition of capital controls in April 2015 and the recent adverse economic developments developments in Greece, underlying the decoupling of the Cypriot banking system and economy. Net customer flows** of €2,5 bn post 3Q2014 indicate a return of confidence by customers towards the Bank Bank of Cyprus Customer flows are defined as the difference between changes in the stock of customer deposits and changes in the stock of gross customer loans, taking into account, among others, provisions, write offs, accrued interest, fair value adjustments and foreign exchange fluctuations. Up to 23 November 2015 KOINO ΚΥΠΡΙ 46
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