Investor Presentaiton

Numerical targets for specific actions (FY2026) and FY2021 results JR JR-EAST Values to create Focus points Numerical targets for specific actions Affluence Ticketless service usage rate for JR East Shinkansen Handling percentage of eki-net Mobile Suica cards issued Number of transactions for usage of the services of the MaaS platform, Mobility Linkage Platform, provided by JR East People's daily E-money usage such as Suica lives Trust Safety Number of transaction amount of JRE MALL Number of JRE POINT members Number of shared offices Number of childcare support facilities Number of homes Installation area of 5G Accidents due to internal causes Serious incidents Railway accidents Of which accidents on platforms involving personal injuries Transportation disruptions due to internal causes Conventional lines within 100km range of Tokyo JR East Shinkansen Total delay time for conventional lines within 100-km range of Tokyo FY2021 results 33.2% The highest number (Oct. 2020) 28.2% The highest number (Oct. 2020) 14.1 mil 0.21mil. transactions/month The highest number (Mar. 2021) 250 mil. transactions/month The highest number (Dec. 2019) 1.2 bil. Yen 12 mil. persons 134 locations in total 145 locations in total about1,600 homes in total 3 Places in total 0 0 24% reduction *3 (21 reduction from FY2020) 43% reduction *3 (33reduction from FY2020) New targets for the fiscal year ending March 31, 2026 (announced in January 2021) 70% 60% 25 mil. 75 mil. transactions/month 500 mil. transactions/month 130 bil. Yen 25 mil. persons 1,200 locations in total 170 locations in total 3,800 homes in total 100 Places in total 0 0 20% reduction (from FY2019 level)*1 30% reduction (from FY2019 level)*1 35% reduction *3 8% increase *3 2% reduction *3 70% reduction (from FY2019 level) 75% reduction (from FY2019 level) 70% reduction (from FY2019 level) 7.5% reduction *4 50% reduction (from FY2014 level)*2 82,000kW 700,000 kW*2 CO2 emissions of the railway business Development of renewable energy power sources *1 Targets for the FY2024.3 *2 Targets for the FY2031.3 *3 preliminary figures *4 Results for the FY2020.3 26 26

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