Scotiabank Financial Performance Update
Tangerine
Canada's #1 Digital Bank
Tangerine
Forward Banking
Industry-leading customer service (NPS)
⚫ 97% digital transactions
• 96% digital on-boarding
• 90% digital sales
Conscious
Self-Directed
Tech-Friendly
~50% multiple-product clients
Primary clients +18% Y/Y
STRATEGIC FOCUS:
•
Simplicity
Simple, market-leading products that appeal to value-
conscious and tech-savvy Canadians
Seamless digital client experience
Highly competitive rates, simple products
Velocity
Enhanced self-service options, adding speed & agility
•
Nimble, modern platform supporting rapid development cycles
•
Low cost, scalable business model
Partnerships
•
Accelerating momentum through the Toronto Raptors
~50% New Clients via Referrals
•
Deepening client relationships by introducing SCENE Loyalty
.
Strong partnership with Scotiabank
Modern Platform
90
Scalable:
Nimble, low cost systems
provide a holistic client view.
Speed & Agility
Client-Driven Innovation
Unique 'Orange' Culture
Award Winning Approach
Rapid Deployments:
Agile best practices enable
quick & efficient new product &
feature delivery.
Incubator:
Identify, explore, and pilot new
technologies and solutions to
meet evolving Client needs.
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Team Tangerine:
Our unique culture and
lean team are an essential
part of how we deliver.
Third-Party Recognition:
J.D. Power Customer Satisfaction
seven years in a row, Finovate "Best
in Class" for digital experiences.
Scotiabank® 22View entire presentation