2021 ESG Report

67 2021 ESG Report Key Performance Data Indicators Total loans The total number of loan households Data Units 1,627.97 100 million yuan 38.94 10,000 households 648.66 100 million yuan Indicators CRCBANK 68 Data Units China mainland 6,849 people Number of employees by geographical region Abroad 0 people Hong Kong, Macao and Taiwan 0 people Work related fatalities Personal business loan 0 people Services for inclusive Number of personal business loan households 18.95 10,000 households finance Allocation of community and administrative village institutions (Changshu) 341 PCS Male employees 46.55 % Percentage of employees trained by gender Female employees 53.45 % Family information filing 167.45 10,000 people Family covered by family information filing 84.9 10,000 households Agriculture-related loans Village bank 31 PCS Village bank service outlets 168 PCS Services for rural Inclusive financial service outlet 238 PCS vitalization Light outlets 95 PCS Senior management 1.07 % Percentage of employees trained 1,151.19 100 million yuan Middle management 8.25 % by employee category Junior employees 90.68 % Male employees 65.66 hours Total hours of training per person, by gender Female employees 66.49 hours Serving rural settlement account 40.87 10,000 households Re-loan for supporting agriculture and small and micro enterprises 52 100 million yuan Direct greenhouse gas emissions 1,601.81 tCO₂e Indirect greenhouse gas emissions 18,156.20 tCO₂e Total gasoline consumption by owned vehicles 608,831.90 L Total gas consumption 123,752 m³ Senior management 34.54 hours Total hours of training per person, by employee category Middle management 67.08 hours Junior employees 66.38 hours Total number of suppliers for centralized procurement Supply chain management 245 PCS Environmental Number of suppliers that passed environmental and social audits 171 PCS management Total electricity consumption 31,104,679 kWh Effective complaint handling rate 100 % Total energy consumption 4,641.31 tce Products and Services Complaint handling satisfaction rate 98 % Total water consumption 174,663 Tons Amount of paper saved by paperless billing 2.4 Tons Total public welfare investment 672.51 10,000 yuan Total number of employees 6,849 people University students scholarship donation 110.08 10,000 yuan Managements 638 people Community public welfare Number of employees by employment type Total value of the donated facility 130.87 10,000 yuan Employees 5,912 people Dispatched employees 299 people Supporting the sale of agricultural products Employee responsibility Male employees 3,188 people Number of employees by gender Female employees Special credit funds for fighting COVID-19 3,661 people Under 30 years old 3,478 people Fighting COVID-19 Special credit funds for resumption of work and production 396.70 10,000 yuan 18.06 100 million yuan 117.47 100 million yuan Number of employees by age group 31-50 years old 3,136 people Above 50 years old Products launched to help resume work and production 16 PCS 235 people

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