Investor Presentaiton
Transformation journey
Strategy
4022 results
Appendix
Cost management: We have maintained cost discipline and improved operational
efficiency
Managed costs whilst increasing tech spend
2019-22 adjusted cost movements, %
Global
businesses 28
Technology29
Operations 30
(19)%
Other31
Total costs
excl. UK bank levy
CTA programme (2020-22)
(3)%
(3)%
(0)%
Further c.$1bn of cost saves are
expected to flow through in FY23
Spend $6.5bn
Saves $5.6bn
Achieved improved operational efficiency
Adjusted cost efficiency ratio
%
2019
2022
59.2%
55.0%
Office real estate
sq. ft, m
(37)%
+19%
18.7
11.8
2022
Ambition
2019
Branches globally
#
(21)%
3,224
2,563
2019
2022
Ambition
Operations FTE32
'000s
(11)%
31.4
28.1
2019
2022
Ambition
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