1Q22 Results and Strategic Update

Improved end-to-end journey focus on productivity and speed Capacity Cloud 76% of our operations Volume 10Bi transactions/month +13% YoY 196-09 SA-THE 1BETMH-PH 9:41 $3 Innovation and capital Shareholders Customers People Communities 33333 >>> Process Simplification Quick Delivery Digital origination Lead time -20% YoY 74% of personal loan sales (from 22 to 18 business days) Issuance of mortgage loans EX Cost to serve GRIENCE Digital customer R$/month 42.6 -25% YoY 39.8 33.9 30.1 22.6 13 Mar/18 Mar/19 Mar/20 Mar/21 Feb/22

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