SmileDirectClub Results Presentation Deck
Recent SmilePay Performance.
In Q3 2020, SmilePay as a percentage of total
aligners purchased was consistent with past
quarters
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Overall, SmilePay has continued to perform well,
and our delinquency rates in Q3, and since Q3,
were flat to prior quarters
Because we keep a credit card on file, and have a
low monthly payment, we expect SmilePay to
continue to perform well
Our success rates on credit card attempts, which is
a proxy for monthly payments, has seen no
degradation
Authorizations continue to show improvement and
we remain focused on improving operations and
collections strategies
Indexed Monthly Cumulative Credit Card
Authorization (¹)
CLUB
104.0%
103.0%
102.0%
101.0%
100.0%
99.0%
98.0%
97.0%
2020-01
2020-02
2020-03
2020-04
2020-05
2020-06
2020-07
smile (1) Represents success rates on credit card authorizations when we attempt to charge the card for the monthly payment, a proxy for monthly payments, indexed to January
DIRECT
2020 success rates.
2020-08
2020-10
2020-09
This suggests we are performing
approximately 3% better than pre-COVID
as a result of operational improvements,
and have seen no degradation in
performance since COVID started
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