Financial Results
•
Advancing our Digital First strategy
Continuing to deliver on our
Digital First agenda
Canadian mobile app offers a simplified
and enhanced user experience and
modernized technology
Enhanced debit card payment details,
•
an innovative feature that helps
customers better understand and
manage their day-to-day finances, while
reducing common contact centre calls
Partnered with Extend to offer virtual
card capabilities to our Corporate Card
clients across North America, the only
financial institution to integrate with
SAP's Concur Invoice spend management
platform
Enabled small business customers to
make fee-free transfers between
business accounts at BMO and other
financial institutions via Transfer NowⓇ
Driving digital engagement
Active Digital Users, Retail¹ (000)
4,420
+2%
4,505
Q4'23
Q1'24
Self-serve
Transactions² (%)
90%
Digital Sales
Growth³ (%)
+16%
Active Digital Users, Commercial Banking4 (000)
+7%
•
•
•
Recognized for industry leadership
Ranked first in customer satisfaction
with online banking in the JD Power5
2023 Canada Online Banking Satisfaction
Study
Recognized by Banking Tech Awards
Best Use of Tech in Retail Banking
for New to Canada program
Best User/Customer Experience
Initiative - Payments for Pre-
Authorized Payment Manager and
Same Day Grace
Awarded the 2023 BAI Global Innovation
Award for Innovation in Retail Customer
Experience for BMO New to Canada pre-
arrival account opening
BMO U.S mobile app rankings improved
7 spots from last year to #6 by Insider
Intelligence's US Mobile Banking Emerging
Features Benchmark 2023
297
Q4'23
319
Q1'24
BANKING
TECH AWARDS
BAI
INSIDER
INTELLIGENCE
1 Active digital users is number of retail deposit customers in North America that logged into online or mobile in the last 90 days
2 Self-serve transactions are transactions that occur in online, mobile, ATM, telephone banking; Nov 2023 - Jan 2024
3 Digital sales is 12 month rolling average for the 12 months preceding the end of the fiscal quarter and include chequing, savings, credit card, loans, mortgage, overdraft (CAD) and CD, MM (US); % growth is Q1'24 over Q1'23
4 OLBB clients in North American commercial, corporate and business banking
5 For more information, refer to www.jdpower.com/business
BMOM
Strategic Highlights February 27, 2024
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