Fourth Quarter, 2023 Financial Overview
Canadian Banking: Personal & Business Banking
Helping our clients achieve their ambitions, and delivering market-leading performance
Our retail business in review
Revenue
Reported & Adjusted¹
PPPT2
NIAT
Operating Leverage
Balance Sheet (Avg.)
$9.4B
Reported
Adjusted¹
$4.2B
$4.3B
Reported
Adjusted¹
$2.4B
$2.4B
Reported
Adjusted¹
1.6%
Loans 3,4
$317B
YoY +6%
YoY +8%/+6%1
YoY +5% +0%¹
0.1%
YoY +5% +1%1
Deposits4
$218B
YoY +5% +7%
Credit
Imp. PCL Ratio5 29bps
PCL Ratio6
31bps
YoY +12bps/+5bps
#1 by J.D.
Power's Mobile
App Satisfaction
Study
Fiscal 2023 against Investor Day targets
Return on Equity
Target +31%
#1 in cardholder
experience in Canada
in the 2023 Loyalty
Report by Bond
Only Big-5 bank
to improve YoY
in Ipsos NPS for
primary clients
Revenue Growth
Target: 7-10% CAGR
Imperial Service Personal
Funds Managed³
Target 10% CAGR
Franchising
Funds Managed⁹
Target 2% CAGR
Business Banking
Loan & Deposit Growth 10
Target 5% CAGR
F23 Reported | 25.0%
F23 Adjusted | 25.5%
F23 | +6% YoY
F23 | 3% YoY
F23 | 2% YoY
F23|(6)% YoY
Our focus for 2024
1 Delivering exceptional client
experiences with personalized advice
and high-touch service and solutions
through our Imperial Service offering
2 Growing our Personal Banking
business with a digital-first mindset
by making it easier for clients to
bank with us digitally
3 Establishing a culture of
operational excellence, enabled
through our talent, technology and
processes
Endnotes are included on slides 58 to 66.
CIBC
Fourth Quarter, 2023
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