2022-23 SGI CANADA Annual Report

Internal Processes Operational efficiency and broker satisfaction are key to assessing the success of the Corporation's internal processes: Measure Operational efficiency Administrative expense ratio* Collaboration Broker satisfaction Broker service satisfaction Legend: achieved o not achieved 2022-23 Target 2022-23 Result 2023-24 Target 13.3% 100% ● 11.2% 14.0% • 120% 100% 55% 64% 55% *To eliminate potential volatility related to Corporate Transformation expenses, external Corporate Transformation costs are excluded from SGI CANADA's administrative expense ratio on the balanced scorecard. Operational efficiency Operational efficiency is assessed based on SGI CANADA's administrative expense ratio, as well as the collaborative efforts of Saskatchewan's public sector. The administrative expense ratio is total administrative expenses expressed as a percentage of net premiums earned. During the year, SGI CANADA had an administrative expense ratio of 14.7%. When external Corporate Transformation costs were excluded from the calculation for the purposes of the Corporate goals and measures, the administrative expense ratio was 11.2% and better than the target of 13.3%. The table below shows the comparison of the administrative expense ratio within the Consolidated Statement of Operations to the administrative expense ratio included in the Corporate Goals and Measures. Consolidated Statement of Operations Net premiums earned Administrative expenses Administrative expense ratio Corporate Goals and Measures Net premiums earned Administrative expenses Less: External Corporate Transformation costs Administrative expense ratio (thousands of $) 2022-23 1,133,223 166,092 14.7% 1,133,223 166,093 (38,615) 127,478 11.2% Collaboration is assessed using a weighted index of collaborative efforts across Saskatchewan's public sector. The 2022-23 index included three parts: $55.0 million in cost savings; implementation of eight new customer service enhancements and/or red tape reduction initiatives; and, securing $1.0 billion in new private sector investments in Saskatchewan. Target was achieved with $53.1 million in cost savings, eight new customer service enhancements and/or red tape reduction initiatives, and $1.9 billion in new private sector investments. The 2023-24 index includes two parts: $50.0 million in cost savings; and, securing $1.0 billion in new private sector investments. 2022-23 SGI CANADA Annual Report 11

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