Anglian Water Investor Presentation
Concentrating on delivering for customers in challenging times
Operational performance to 30 September 2020
i
Flood risk - low numbers of incidents so far
this year but winter weather expected to pose
challenges
Leakage - in a position to build on best ever
performance in 2019/20 to meet ODI
commitments
Water quality risk measures - scoring well on
Compliance Risk Index measure
Customer service - CMeX Q2 score puts us
fourth among water and sewage companies, fifth
overall
Water supply interruptions - solid
performance year to date; no room for
complacency, however, as we head into the
winter months
Pollutions - significant reduction in number of
pollutions seen in 2019; strenuous efforts being
made to regain 3* EPA status
ㅁㅁ
Per capita consumption
-
challenging for the
whole industry due to shifting patterns of
demand during Covid pandemic combined with
long, hot summer; domestic consumption up
love every drop
anglianwater
Investor Presentation 19View entire presentation