Investor Presentaiton
Field Organization Overview
Restructuring to better serve customers by relocating and streamlining customer service
operations and investing in new technology(1)
TFS HQ
Henderson, NV
Cedar Rapids, IA
Phoenix, AZ
Atlanta, GA
Plano, TX
Customer Service Center (CSC)
Dealer Service Center (DSC)
Baltimore, MD
Toyota Financial Savings Bank
(1) On March 24, 2021, TMCC announced it will restructure its customer service operations to better serve its customers by relocating and streamlining customer service operations and investing in new technology. TMCC is in the process of
moving its three regional customer service centers to be co-located with regional dealer service centers in Chandler, AZ (West Region), Plano, TX (Central Region) and Alpharetta, GA (East Region)
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TOYOTA FINANCIAL SERVICES 17View entire presentation