Investor Presentaiton

Customer's Voice, Key in Banorte's Evolution On the right track to reach a 90-point NPS score, based on improvements from internal customers: ○ processes/services/systems products o branch-administration, contingency, others Banorte Móvil App WEB YOUR VOICE TRASFORMS 83.0 +6.6 pts vs 4Q21 83.3 +2.1 pts vs 4Q21 74.3 Branches +3.1 pts vs 4Q21 DB Rev Div Dep 16 NIM TI LD Loan BAP Guid ESG Hist NI ROE ICAP Mkt App C/I 70.9 ATM +1.0 pts vs 4Q21 Eco GRUPO FINANCIERO BANORTE

View entire presentation