Investor Presentaiton
EMIRATES NBD
REVIEW OF
PERFORMANCE
ANNUAL REPORT 2021
with the introduction of supply chain finance
solutions, the branch is poised to capture larger trade
and business flows between Asia and Emirates NBD
network locations.
CHINA AND INDONESIA REPRESENTATIVE OFFICES
Our China representative office had an excellent year
contributing many successful referrals to the Head
Office and Emirates NBD network locations. Growing
China-UAE ties will bring more opportunities from this
office. Our Indonesia representative office continues to
play an important role in providing on-the-ground
business and economic insights to the rest of the
network.
Information Technology and Operations
(Group IT)
In 2021, Emirates NBD's Group IT successfully concluded
its four-year IT transformation journey. It focused on
establishing the technology backbone for the Bank's
operational efficiency and digital enablement, alongside
a comprehensive restructuring of IT's organization and
broader operating model.
Several long-term transformation and strategic
initiatives were delivered in 2021. These initiatives
included:
Launching Emirates NBD's new online and mobile
banking channels to targeted customers
Equipping our sales force and branch staff with a
mobile customer onboarding solution
Rolling-out a new unified Customer Relationship
Management (CRM) for the branches and contact
centre to manage customer relationships in KSA and
Egypt as well as El customers
•
Introducing a centralized debt collections and
recoveries system across three markets - UAE, KSA
and Egypt
Enhancing the businessONLINE platform to support
direct host-to-host integration for the bank's
marquee corporate clients in addition to its online
and mobile channels
Enabling new features and products such as
receivables finance, borrowing base and dynamic
discounting in smartSCF for trade customers
Modifying the systems to apply the IBOR framework
for our trade, treasury, loan and deposit products
for UAE and London, and becoming the first bank in
the region to do this successfully
As result of the large-scale consolidation effort across
international core banking operations, we are currently
operating a single upgraded Group version of all our
core systems Finacle, Treasury, Trade, Supply Chain,
ERP, and Payments for majority of the markets we are
operating in (excluding Turkey).
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The transformation made a significant leap in
modernizing our platforms and technology capabilities.
Transitioning to a private cloud infrastructure with an
automated self-service provisioning, played a key role in
the speed of launching new and enhanced banking
solutions for the Group. We are presently running over
95% of applications on our private cloud infrastructure,
which is the largest in the Middle East. Our API-centric
architecture executes over 13 million API calls per day to
serve all our customer-facing channels.
Following the initial introduction of the agile operating
model in 2017, more than 60 Agile squads are now
operational across the organisation. The department
also continuously improved the Bank's business
continuity and operational efficiency through its use of
workplace digitization tools. In 2021, it smoothly
migrated more than 12,500 staff to Microsoft Office 365
Emirates NBD's employees of determination open Expo 2020 Dubai's Sustainability Portal to mark
International Day of Persons with Disabilities
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