TECHNOLOGY @ RBC
Personal & Commercial Banking - Canadian Banking
Solid Volume Growth ($ millions)(1)
Superior Cross-Sell Ability
Percent of clients with transaction accounts, investments and
borrowing products (2)
429
375
343
326
393
417
440
467
2017
2018
2019
2020
■ Deposits
■Loans and Acceptances
#1 or #2 Market Share in All Key Categories(3)
19%
13%
RBC
Peer Average
Continue to Improve Our Efficiency Ratio (9)
Product
Market
share
Rank
Personal Lending (4)
24.3%
1
Personal Core Deposits + GICs
20.3%
2
47.7%
46.9%
Peer
Average (10)
46.4%
Credit Cards(5)
27.7%
1
Long-Term Mutual Funds (6)
32.2%
1
43.2%
43.2%
42.5%
41.8%
Business Loans ($0-$25MM)(7)
RBC
27.0%
1
Business Deposits (8)
24.4%
1
2017
2018
2019
2020
(1) Based on average balances. (2) Canadian Financial Monitor by Ipsos - 18,000 Canadian individuals - data based on Financial Group results for the 12-month period ending October 2020; Cross-sell calculation methodology has been updated from previous quarters
since Q2/19.TFSA is considered an Investment. Peers include BMO, BNS, CIBC and TD. (3) Market share is calculated using most current data available from OSFI (M4), Investment Funds Institute of Canada (IFIC) and Canadian Bankers Association (CBA), and is at July
2020 and May 2020 except where noted. Market share is of total Chartered Banks except where noted. (4) Personal Lending market share of 6 banks (RBC, BMO, BNS, CIBC, TD and NA) and includes residential mortgages (excl. acquired portfolios) and personal loans as
at May 2020, excludes Credit Cards. (5) Credit cards market share is based on 6 banks (RBC, BMO, BNS, CIBC, TD and NA) as at May 2020. (6) Long-term mutual fund market share is compared to 7 banks (RBC, BMO, BNS, CIBC, TD, NA, and HSBC) and is at July
2020. (7) Business Loans market share is of 6 Chartered Banks (RBC, BMO, BNS, CIBC, TD and NA) on a quarterly basis and is as of March 2020. (8) Business Deposits market share excludes Fixed Term, Government and Deposit Taking Institution balances.(9) Effective
Q4/2017, service fees and other costs incurred in association with certain commissions and fees earned are presented on a gross basis in non-interest expense. Comparative amounts have been reclassified to conform with this presentation. (10) Peers include BMO, BNS,
CIBC and TD; 2017 through 2019 reflects annual numbers.
11 BUSINESS SEGMENTS
RBCView entire presentation