25 YEARS IN INDIA: LEADING WITH IMPACT

Recent Trends Muthoot Finance • 34% of gold loans customer transacting online • 45.35 lakh downloads iMuthoot App and 8000+Cr worth of payments 10k+ downloads for loan at home app Digital adoption by NBFCs is on a steadfast rise (II/II) B BAJAJ FINANCE LIMITED ADITYA BIRLA FINANCE • • 19.1 million active users for its digital app; intends to have 33 million net active users in FY23 • • Digitally acquired 455k new EMI card customers in Q4 FY22; total stands at 1.8 million Added 1.7 million customers on its wallet in Q4; total 6.5 million customers as of March' 22 • 4.1 + million customers acquired via digital channels in FY22 3+ lacs customer calls made using audio visual voice bots (H2 FY22) 96% of customer onboarding and 98% EMI collection done digitally • Source: Company Documents 46 Copyright 2020 by Boston Consulting Group. All rights reserved.

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