FY22 Financial Overview slide image

FY22 Financial Overview

Technology Strategy HVIV $ • Develop uniform, secure, and differentiated customer and employee experiences • Invest in leading technology products to achieve business goals, drive innovation, and enable business transformation Drive efficiencies and accelerate revenue growth by streamlining, automating, and digitizing how we deliver at scale . Further enhance cybersecurity and stability/resiliency capabilities to continually earn our customers' trust . Modernize core platforms to enhance quality, reduce time to market and lower delivery cost Investments in Technology 13.2% 11.6% 11.8% • Tech expense Modern, reusable products, services and platforms as % of revenue • Modern ways of working - agile and cloud first • $3,348 $3,708 $4,146 • Tech expense (in $millions) • 2018 2020 2022 Advanced analytics to power customer insights End-to-end digitization and intelligent operations Security and stability by design 18
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