FY22 Financial Overview
Technology Strategy
HVIV
$
• Develop uniform,
secure, and
differentiated
customer and
employee
experiences
•
Invest in leading
technology products
to achieve business
goals, drive
innovation, and
enable business
transformation
Drive efficiencies
and accelerate
revenue growth by
streamlining,
automating, and
digitizing how we
deliver at scale
.
Further enhance
cybersecurity and
stability/resiliency
capabilities to
continually earn our
customers' trust
.
Modernize core
platforms to
enhance quality,
reduce time to
market and lower
delivery cost
Investments in Technology
13.2%
11.6%
11.8%
•
Tech expense
Modern, reusable products, services and platforms
as % of revenue
•
Modern ways of working - agile and cloud first
•
$3,348
$3,708
$4,146
•
Tech expense
(in $millions)
•
2018
2020
2022
Advanced analytics to power customer insights
End-to-end digitization and intelligent operations
Security and stability by design
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