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Investor Presentaiton

Leading Customer Experience Driving Business Outcomes Learn Buy Service Claim Financial Health Check Digital on-boarding process Product recommendations ■ Robo-assisted advice ■ Intuitive digital journeys Al-powered assistant Simplified submission ■ Al-enabled instant claims ■ Agent-customer matching ■ Personalised advice and offers Digital health services ☐ Optimised care pathways Technology, Digital and Analytics Enablers Human- centred 皇 *** Automation AI / ML journeys Real-time feedback Customer data mart אור Integration with agency tools Service Leading customer journeys with relentless focus on simplicity, timeliness and reliability Turnaround time speed Net Promoter Score (NPS) Engage Compelling and engaging propositions with integrated and exclusive services Digital platforms monthly active users ↑ Leads generated Grow Improved persistency, larger case sizes and more products per customer ↑ Customer retention ANP from existing customers 7
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