Transformed Business Model and Cost Structure
Successful business transformation
Transformed Business Model
The strategic initiatives we began in 2019 have transformed Yelp's business model
Product
Ad Revenue by Category
Ad Revenue by Channel
Monetization
Margin
2018
Growth driven
by Local sales
headcount
2021
Growth driven
by product
innovation
AD PRODUCTS
22%
9%
SERVICES LEADS
ADJUSTED EBITDA
MARGIN¹
-10
50%
50%
<10%
19%
SMB
66%
2018
27%
17%
-25%
24%
~25
38%
62%
SMB
53%
RR&O
SERVICES
2021
LOCAL
SELF-SERVE
MULTI-LOC
PARTNER
MONETIZED
1 See Appendix for how we define Adjusted EBITDA margin and a reconciliation of Net income (loss) margin to Adjusted EBITDA margin for the periods presented and for information about the limitations of adjusted EBITDA as an analytical tool. FY 2018 Net income margin was
6%. FY 2021 Net income margin was 4%.
24View entire presentation