Investor Presentaiton

Principle 1 Principle 2 Principles for Responsible Banking continued Principle 3 Principle 4 Principle 5 Principle 6 Reporting and self-assessment requirements High-level summary of bank's response (limited assurance required for responses to highlighted items) Accessible retail products and services We are determined to understand our customers' and clients' expectations and aspirations, and develop products and services that support them. We aim to ensure that our digital services are easy to see, hear, understand and use for all customers, including those with disabilities. AbilityNet (a leading UK disability charity) has independently accredited for accessibility the key journeys of our online banking website and mobile app during 2021.We have strengthened accessibility requirements within our procurement processes, recognising the importance of partnering with suppliers and giving clear expectations. We seek to deliver digital services and workplace tools that promote disability inclusion and meet accessibility requirements set out in the Web Content Accessibility Guidelines (WCAG) 2.1 AA level. Since 2015, we have been offering our basic current account, which meets HM Treasury's Memorandum of Understanding on basic bank accounts. There were over 642,000 Barclays basic current accounts open at the end of 2021. Our basic current accounts provide individuals who may not be eligible for a standard account access to banking including; over the counter services, access to ATMs, and digital banking and free text alerts to manage finances. Access to a transactional bank account enables consumers to benefit from bill reductions through paying by Direct Debit and access to cheaper goods and services on the internet, which goes some way towards alleviating the poverty premium. If their circumstances change, customers on the basic current account are able to apply for a standard Barclays current account at any time. We also provide free banking to over 115,000 small not-for-profit organisations through our community accounts. For more information, see the 'Accessible retail products and services' section in the Barclays PLC Annual Report 2021. References Links to bank's full response/ relevant information Please provide your bank's conclusion/statement if it has fulfilled the requirements regarding Impact Analysis. We continue to make progress in assessing our significant positive and negative impacts, ensuring this assessment covers all our core business activities. We reported the findings from our pilot impact analysis in 2020, which was conducted using the UNEP FI Impact Analysis Tool for Banks. In 2021, we worked with UNEP FI, our peers and other external stakeholders to enhance the tools and methodologies available to better understand our impacts on society and the environment. We are looking to expand our impact analysis beyond our UK Investment Banking portfolio to cover other business lines and geographies in future analysis. In 2021, we continued our focus on understanding and seeking to address the environmental impacts of our financing, including both those related to climate change and biodiversity. In 2022, we intend to continue engaging with multi-stakeholder initiatives and peer networks, including on testing tools for biodiversity risk analysis. 80 Barclays PLC home.barclays/annualreport PRB Reporting and self-assessment 2021

View entire presentation