$1b Recovery Plan
Diversification and growth at Qantas Loyalty
One of the world's most diverse airline loyalty programs
EARN
QANTAS
PARTNERSHIPS
QANTAS
SHOPPING
QANTAS
MONEY
INSURANCE [x4]
QANTAS
WINE
Trip
aDeal
QANTAS
MONEY
CREDIT
CARDS
Trip
aDeal
TRAVEL
FREQUENT
FLYER
BUSINESS
REWARDS
REWARDS
STORE
PARTNERSHIPS
QANTAS
WINE
REDEEM
☐
APP &
MAC
TRAVEL
QANTAS
WELLBEING
HOTELS &
HOLIDAYS
QANTAS
HOTELS
POINTS
CLUB
ENGAGE
FLYING
TIERS
GREEN
TIER
KEY:
QANTAS OWNED
BUSINESS
QANTAS
PARTNER
QANTAS
HOLIDAYS
.
Group cash contribution¹ >$1b for 3rd consecutive year; contributing long term value to
the Qantas Group
4% growth² in Qantas Frequent Flyer membership; 13% growth² in QBR³ membership with
>370,000 SME members4
>600 program partners5 across Qantas Frequent Flyer and Qantas Business Rewards
Continuing to diversify Financial Services portfolio in FY22 - NAB Personal Loans;
Superhero share trading; and Buy Now Pay Later partnerships launched
~50% YoY growth in Qantas Hotels and Holiday booking activity, following the expansion
of the Qantas Holidays brand and improved redemption value
Growth across direct to consumer businesses continues versus pre-COVID levels - 40%
growth in Health Insurance customers, and Qantas Wine sales; ~10% growth in Reward
Store revenue
QANTAS
INSURANCE
QANTAS
SHOPPING
QANTAS
WINE
FREQUENT
FLYER
Trip✈
aDeal
Leadership in customer advocacy in airline loyalty programs
1. Sales to external parties between 1 July and 30 June. 2. Compared to June 2021. 3. Qantas Business Rewards. 4. Small and Medium Enterprises as at 30 June 2022. 5. Includes Airline, Retail, Financial Services and Health and Wellness partners.
Ex.2011
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