DSV Annual Report 2022

9 DSV Annual Report 2022 Strategy and financial targets Our strategy: Growth. Efficiency. Sustainability. Following the successful integration of Agility's Global Integrated Logistics business (GIL), we have in 2022 reinforced our focus on initiatives to support organic growth. We have also raised our ambitions for sustainability and reconfirmed our M&A strategy. Focus areas in our strategy People = III Operational excellence Our strategy is anchored in our corporate purpose of keeping supply chains flowing in a world of change. The four focus areas for delivering our strategy remain consistent: sustainable growth, our customers, our people and operational excellence. With this focus we aim to create long- term value for our stakeholders and make DSV fitter for the future. Helping our customers grow sustainably By combining a broad range of logistics service offerings, competitive pricing and a strong geographic footprint, DSV continues to enhance the customer experience we deliver. We are able to leverage our scale and global reach, providing capacity and consistent service levels across our network. Across the three divisions, our end-to-end logistics services and digital integrations enable customers to achieve visibility and control of supply chains, which is essential when operating in today's complex market conditions. Throughout our operations, we seek to support customers' growth while remaining mindful of the environmental impact of our services and provid- ing options for reduction of emissions through our Green Logistics services. In 2022, we completed the integration of more than 35,000 customers from GIL, adding to our foothold among both the large, global customers as well as small and mid-sized customers. Our industry-specific solutions in automotive, industrial, chemicals, retail and fashion, healthcare, tech- nology and energy help customers in those sectors succeed, and we will continue to strengthen our expertise, not least in the fast-growing healthcare and e-commerce sectors. We proactively manage customer relations through our Global Customer Success Programme. In 2022, we received feedback from more than 13,000 customers, and in line with our internal targets, we responded to the evaluations within 48 hours. Our organic growth target remains unchanged: we aim to take market share across our three divisions and the markets we operate in. Supporting our people to develop their talent Our employees are the heart of our business and responsible for the long- term success of our company. DSV employs more than 75,000 people worldwide from office workers to warehouse operatives. Regardless of function or position, we respect our employees' rights. Our purpose: Sustainable growth Customers Keeping supply chains flowing in a world of change For nearly five decades, we have moved millions of ship- ments across oceans and continents. Knowing how to do that in the most streamlined way is how we have earned the trust of our customers and partners. And it is how we will continue to deliver global transport and logistic services that can help businesses and societies prosper.

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