Investor Presentaiton
Digital Progress: All-Bank
• Enhanced All-Bank Digital metrics to include Active Digital Users, Active Mobile Users and Self-Serve Transactions
• Canada: Growth in digital adoption as customers use self-service channels for daily financial transactions
• Pacific Alliance: Strong increase in digital sales with improvement in digital account opening process in Mexico and Chile
Digital Adoption (%)¹
+43.9%
7,524 7,591
+43.1%
Active Digital
Users (#'000)³
6,316
6,728
5,276
50%
51%
43%
44%
36%
2018
2019
Q1/20
Digital Sales (%)
2018
2019
Q1/20 Q4/20 Q1/21
+70.1%
Q4/20
Q1/21
5,903
6,052
Active Mobile
4,513
4,965
3,559
Users (#000) 2,3
2018
+93.0%
2019
Q1/20 Q4/20 Q1/21
42%
+17.8%
36%
28%
30%
22%
Self-Serve
Transactions
74%
78%
80%
87%
87%
(%)³
2018
2019
Q1/20
Q4/20
Q1/21
2018
2019
Q1/20 Q4/20 Q1/21
1CB Digital Adoption definition updated to reflect new addressable customer base, excluding indirect-channel acquisitions
22018 and 2019 use historical estimation based on available mobile user data for Colombia and Chile
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3 New Digital metric introduced Q1/21. Please see Appendix for additional definitionsView entire presentation