Investor Presentaiton
mBank remains a front-runner in mobile banking adoption
Number of active users of mBank's mobile application (k)
by the share
+140
#1
of mobile users
in total active
customer base
mBank CZSK
mBank PL
+1,992
3,100
2,960
2,577
385
372
2,128
303
1,670
234
by the number
1,329
185
967
148
2,588
2,714
#2
of mobile app
users among
Polish banks
2,274
113
1,895
1,484
1,181
854
2016
2017
2018
2019
2020
2021
06/22
Number of active users of mBank's services in Poland (k)
monthly active users
(MAU)
+373
+85
2,677
2,868 3,049
3,135
Growing importance of digital channel in daily banking
share of digital channel
active users of BLIK
(individual clients)
in the sale of non-mortgage loans (by
number of pieces)
share of processes in retail banking
area initiated by
of which:
mobile
+108
the clients in digital channels
+21.0 pp
+683
81%
78% 79%
79.2%
75.8%
1,513
74%
1,404
67.5%
54.8%
1,065
721
52%
42%
27%
33%
2019
2020
2021
06/22
2019
2020
2021
06/22
2019
2020
2021
06/22
2019
2020
2021 06/22
Note: Active user is a client who in a given month performed at least one of the following actions: logging in to the mobile application, internet banking or trusted profile (ePUAP), initiated a transfer or card transaction.
Covered Bonds Investor Presentation
7View entire presentation