Ameriabank COVID-19 Response and Financial Highlights

Λ Innovator and Trend Setter Best customer experience and high satisfaction scores Online market platforms/ecosystems Doing business responsibly and giving back to community NPS - 72% CEI* -9.5 NPS ≥ 70% CEI ≥ 9.3 * Client Experience Index with max possible value of 10 current progress launching ecosystems car market mortgage market SME ecosystem 124mn allocated in 2019 for CSR purposes cultural and educational projects, children's health care programs, community development programs mid term targets ecosystems market penetration rate ≥ 50% Following and implementing best practice international ESG standards Green bonds issuance 22 22

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