2013 Annual Report
CORPORATE GOVERNANCE
Code of Ethics: applicable to all officers, employees
and interns as integral part of the employment
contract; it provided guidelines for employee behavior,
responsibilities and liability, and conduct. It guides the
relationship with clients, suppliers, government agencies,
partners and the media. It relates to other documents
such the global manuals on Money-Laundering and
Terrorism Financing Prevention. G4-56
Any conducts that are in disagreement with the
Code can be reported via the available communication
channels. Each case is investigated and if the violation
is confirmed, specific sanctions range from disciplinary
action to termination, including any criminal charges
that may be applicable to any such violations. G4-58
Code of Conduct in Securities Markets: the
document contains general obligations, preventive
and corrective actions for potential cases of conflict
of interests and how to deal with insider information.
This code extends to individuals and legal entities directly
associated with employees and managers.
Information Security Policy: includes the basic
principles to receive, store and use personal information
made available by clients and visitors; provides guidelines
to protect information assets and provides support in the
resolution of related problems. Every employee is aware
of the Privacy Policy(1), available on the Internet. In addition
to the security provided on e-channels, the care with
client information is a basic item for every employer
working for Santander. Since the inception of the Bank's
operations, employees are made aware of security topics
while attending mandatory courses on the topic.
Information security policies are disclosed
in internal communication channels, in
classroom seminars and in internal events with
the participation of market specialists. G4-PR8
The full version of the policies is available at
www.santander.com.br/ir, in the Corporate
Governance section.
Reporting Channels G4-58
The channel receives reports in connection with
noncompliance with internal policies or with laws;
mismanagement and discrimination of any type; moral
and/or sexual harassment; risks to physical integrity;
corruption and bribery; the unauthorized use of
passwords and confidential/ strategic information;
conflict of interest, to name a few, and they are dealt
with and resolved internally.
Any cases of higher complexity are reviewed by a
workgroup that involves areas such as Compliance,
Human Resources, Legal and the Head of Special
Occurrences. These cases are monitored until closure
and include the application of disciplinary action as
the case may be. For any cases deemed to be true,
remedial action is adopted including accountability,
which may involve from the application of
administrative action, job transfer or a transfer to
another unit, to termination and/or a civil suit, on a
case by case basis. The cases that are deemed to be
recurring require special attention until closure.
1. SUMÁRIO
2
OBJETIVO
OULD
04
CAPITULO
04
TITULO
3. ABRANGÊNCIA
4. CONCEITO
6 DATA DA PRÓXIMA REVISÃO
5. IMPLEMENTAÇÃO DO NORMATIVO
7. MISSÃO
9. INTRODUÇÃO
10. RESPONSABILIDADES
& VALORES CORPORATIVOS
11. ÉTICA PROFISSIONAL
12. SIGILO
13. CONFLITO DE INTERESSES
19. PENALIDADES
18. DESENVOLVIMENTO SUST
21. GLOSSÁRIO
20. DISPOSIÇÕES FINA
14. INVESTIMENTOS PESSOAIS
17. RESPONSABILIDADE SOCIAL
16. PREVENÇÃO À LAVAGEM DE D
15. ENQUADRAMENTO NO CÓDIGO DE
Anyone can
Código de Ética
by Politica
tander
Juridico e Compliance
Compliance
report an episode by visiting www.santander.com.br. The
Customer Service Toll Free Number (SAC) and the Ombudsman can
expedite this type of report via the number 0800 762.7777 and 0800
726.0322, respectively.
Any Santander employee and intern can manifest itself by Santander
Reporting Channel, an internal hotline dedicated to capturing and dealing
with any episodes that may be noncompliances with the Code of Ethics,
internal standards or the law, ensuring the confidentiality and the correct
routing for each circumstance.
For suppliers, Santander Brazil offers a form at www.santander.com.br, on the
Suppliers page in the section Contact us(1). G4-58
Any reports on violations of human rights, no respect for diversity, corruption
and other circumstances involving employees, clients and suppliers are
treated and investigated by internal areas such as Human Resources; fraud
investigations are carried out by Special Occurrence Office; any misconducts
are evaluated by the Compliance area; and money laundering is in charge of
the Money Laundering Prevention Unit (UPLD). G4-HR3
"
"
CORPORATE GOVERNANCE
SANTANDER BRAZIL ADOPTS LEGAL
AND VOLUNTARY PRACTICES OF
CORPORATE GOVERNANCE, SUCH
AS THE PROHIBITION OF THE SAME
PERSON HOLDING SIMULTANEOUSLY
THE POSITION OF CEO AND CHAIRMAN
OF THE BOARD, AND A BOARD WITH
THREE INDEPENDENT MEMBERS.
IN 2013 THE NEW CEO OF
SANTANDER BRAZIL JESÚS MARIA
ZABALZA LOTINA TOOK OFFICE.
AS SUGGESTED BY THE
SUSTAINABILITY COMMITTEE,
THE BANK WILL CONDUCT A
COMPREHENSIVE REVIEW OF ITS
STRATEGIC POSITIONING IN THE
LONG RUN.
R$ 2.4 BILLION
WAS THE TOTAL COMPENSATION
RECORDED IN FY2013
(1) For additional information, please visit http://tinyurl.com/reanual6
38 Annual Report 2013
(1) http://tinyurl.com/reanual7.
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