Australian Housing Dynamics and Affordability

CUSTOMER REMEDIATION TOTAL REMEDIATION - POST TAX IMPACT $m 377 127 559 Financial impact 154 405 123 72 250 40 45 53 70 1H17 2H17 1H18 2H18 1H19 2H19 Discontinued Continuing TOTAL REMEDIATION - P&L IMPACT 16% 13% 28% 18% 21% 19% 41% 55% 61% 52% 43% 32% 1H18 2H18 1H19 2H19 Net interest income Other operating income Expenses $826m ($682m post tax) charge in FY19 $1,579m ($1,216m post tax) charges since 1H17 $1,139m provisions on balance sheet at 30 Sep 2019 Progress to date¹ Banking product & service review well progressed Remediation of advice & other wealth products continue Over 1,000 staff progressing remediation activities 1. Salaried Financial Planner fee for no service addressed in prior years (>$150m cumulative pre-tax charges). ANZ 52

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