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Investor Presentaiton

2013 Financial and Social Responsibility Report FOCUSING ON the customer Our customers have always been the reason for our Company's existence and this year, more than ever, we have placed our customers at the heart of everything we do, with the purpose of listening to them, becoming increasing more familiar with them, and developing product offerings that are in keeping with their changing need, thereby meeting their expectations and remaining as their preferred place to shop. 16

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