Investor Presentaiton

AIA Vitality Shared Value Model Providing Significant Competitive Advantages ΑΙΑ Lower claims Greater persistency Improved margins AIA Integration with our product strategy and the data generated informs sustainable insurance rewards & product design INSURANCE ADMIN SYSTEMS Systems integration with over 100 partners across the region and a variety of categories including travel, healthcare & consumer technology PARTNER SYSTEMS AIA Vitality >20% Increase in AIA Vitality new members (1H 2021 vs 1H 2020) >70% Increase in AIA Vitality integrated product VONB (1H 2021 vs 1H 2020) AIA AIA Vitality Integrated / Non-Integrated VONB Growth (1H 2021 vs 1H 2020) Thailand 2.0x Overall 1.4x Hong Kong 1.9x Malaysia 2.6x South Korea 1.5x 田 Society Reduced healthcare burden Improved productivity AIA Vitality 8-0 Members Positive health outcomes Better value insurance AIA Vitality Markets Expanding Regional Digital Platform 10 markets live ★ launching next (1) Notes: Data as of Jun 2021 unless otherwise stated Results of AIA Australia in 2016-2019, based on the actual lapse experience (2) Results of AIA Thailand in 2020 (3) Source - AIA Australia In Hospital claims study INTEGRATED AGENCY IPOS SALES JOURNEY DIGITAL CUSTOMER EXPERIENCE HEALTH & WELLNESS ECOSYSTEM Integration with the agency sales journey and selling it is a minimum standard for Premier Advisor recognition Integration with Health & Wellness services that complement the programmes to drive engagement and support customers Members vs Improved persistency Non-members Persistency(1) +6% Bronze +28% Silver +50% Gold & Platinum Improved repurchase Members vs Non-members Repurchase Rates (2) +15% Bronze +73% Silver +119% Gold & Platinum ANP per Active Agent 3.8x 1.9x 1.7x 2.3x 1.5x m holmusk Healthway NATIONAL SLEEP Medical FOUNDATION Non-Vitality Active Agents HK SG PH AIA Vitality Active Agents MY TH 21

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