Investor Presentaiton
MESSAGE
Herman Gref
CEO and Chairman
of the Management Board
ANNUAL REPORT
10
07
Λ
Message from Herman Gref, CEO and Chairman of the Management Board
>> Dear Shareholders,
Clients and Partners,
Throughout 2011, in the face of great uncertainty in the financial mar-
kets, Sberbank continued to successfully implement its development
strategy. This sent a clear signal to the Bank's shareholders, clients,
employees and partners that we are very serious in our intention of be-
coming one of the world's leading financial institutions.
Last year we focused heavily on boosting the quality of customer ser-
vice, improving internal processes and introducing new technologies.
The Bank took a number of important decisions regarding the Group's
development and expanding the geography and structure of our op-
erations. We also continued with ongoing initiatives to develop our
employee motivation and training system.
2011 was a very special year for Sberbank as we celebrated our 170th
anniversary. It provided an occasion for us to once again recognise the
importance of continuity from generation to generation as a crucial
factor in our successful development and continued ability to compete.
It was symbolic that the Bank closed 2011 with record financial re-
sults. I would like to highlight what I see as Sberbank's most important
achievements in the last year.
WWW.SBERBANK.RU
2011View entire presentation