Investor Presentaiton

NORTH AMERICA "We provide a full range of financial services with particular focus on Retail, Private and Corporate Banking" Q1'21 Highlights Branches 1,947 00 MЛ Employees 39,727 Loyal customers (mn) 4.0 Strategic priorities ■■ Boost the execution of our regional collaboration strategy, increasing our common value proposition and profitability, while we continue to leverage our global presence Digital Customers (mn) 6.3 ■ Consolidate regional IT under a single leadership Customer loans (EUR bn) 123 Customer funds (EUR bn) ■ 127 Underlying attributable profit (EUR mn) 773 Underlying ROTE¹ Continue to reduce duplications in the operating model, platform and architecture ■ Optimize expenses, in part through third party cost optimization 22% ■ Continue to boost our remittance service to drive new customer acquisition (1) ROTE adjusted for excess capital. Otherwise 14% Santander Note: Customer loans: Gross loans excluding reverse repos. Customer funds: customer deposits excluding repos + marketed mutual funds More information on https://www.santander.com/en/about-us/where-we-are/north-america 22

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