Santander Group Strategy Update

Embedding a common culture and building a more responsible bank Building a Delivering profit with purpose Simple, Personal and Fair Bank Percentage of employees who consider the Bank is: Supporting our communities... 6.3 Mn' people supported 63% 69% Simple ...promoting 74% 63% financial Personal inclusion... 273k microentepreneurs supported in 2018 75% 79% Fair 2015 2018 ...and sustainable growth Santander MEMBER OF Dow Jones Sustainability Indices In Collaboration with RobecoSAM 1st in Europe 3rd in the world (1) Refers to cumulative activity in 2016-2018. The Bank has devised a corporate methodology review ed by an external auditor to consistently keep track of people who have benefted from our social programmes, services and products 20 20

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