Operational Levers to Enhance Profitability slide image

Operational Levers to Enhance Profitability

Management team focused on further improving profitability • • Operating performance BAU cost control Outperform in integrations & restructurings New cost paradigm in Europe: high potential for new efficiencies . Accelerate digitisation Digitisation driving higher customer satisfaction & market share gains Expected revenue growth above peers & high structural growth in LatAm • New revenue pools: new ventures & global businesses • Capital allocation Natural reweighting towards more profitable businesses • Improve pricing: minimum profitability thresholds Monitor & actively manage unprofitable portfolios • Further alignment of senior management remuneration with capital & profitability goals Santander Profitability - capital - dividends virtuous circle 7
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