Overstock Results Presentation Deck

Our Proprietary Technology is Recognized Across the Industry EEEE Best 0 0 0 0 OF THE Web COMP COMP COMP COMP COMPUWARE APPLICATION PER PER PER PER PERFORMANCE AWARDS Best of Web Performance Winner BMA overstock.com SILVER AWARD Best Designed Mobile App WMA WEB MARKETING ASSOCIATION Best Shopping App for iOS & The association for customer loyalty Award-winning Customer Care Fuels Customer Retention Android 6x 360 #1 in Operational Excellence in Customer Care #1 Customer Service Optimization VENTANA RESEARCH Operational Leadership Award Gartner HFN HOME FURNISHINGS NEWS HFN's Top 100 Retailers WIRED In-house Recommendation Engine NRF 6 Years of Top Customer Care THE AMERICAN BUSINESS AWARDS™ Customer Care Department of the Year MOBILE ST R AWARDS™ "Best of 2017" Best Shopping or Deals App CUSTOMER HIGHEST SATISFACTION J.D.POWER AND ASSOCIATESS #2 Customer Satisfaction ontent that collapse Featured by Google at the 2017 Chrome Dev Summit Goverstock Fast, interactive pages with AMP .8% increase in conversion .36% increase in revenue Best Overall Customer Service Experience Forbes 2014 AMERICA'S MOST TRUSTWORTHY COMPANIES STELLA SERVICE DENTRE 19

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