Allbirds Investor Presentation Deck
INVESTOR OVERVIEW
Our customers are
profitable from first
purchase and
growing in value
1. Represents annual cohorts
2. Of our U.S. customers acquired between 2016 through 2019, approximately 43% of such
customers returne for a second purchase by December 31, 2020
3. Through 12/31/2020
4. Data includes customers who make repeat purchases in consecutive years
5. Represents weighted average lifetime net revenue spend per multi-channel repeat
customer compared to single-channel repeat customer for all cohorts from 2017 through
June 30, 2021
6. Year-to-date as of 6/30/21
7. Applies to U.S. customers acquired between 2016 and 2019
allbirds
Profitable within initial
month of purchase
100% of all cohorts¹ have achieved
contribution profit in excess of CAC
within the initial month of purchase
Strong
repeat rate
43%² of customers returned for
second purchase³
Increased spend
upon return
25% average amount that repeat customers
spend more in net sales in their second year4
80% of repeat orders include a different item6
26% of repeat orders include multiple items6
Best in
class NPS
866 Net Promoter Score demonstrates
that when customers get to know us,
they fall in love with us
High and
Growing LTV
$446 Average lifetime spend for top
25% of U.S. Customers 3,7
Highly Valuable
Multi-Channel
Customer
Multi-Channel repeat customers spend
1.5x more in net sales than single-
channel repeat customers5View entire presentation