H1'23 Highlights

日は SHALOM ALOHA MERHABA HR strategy: Our aim is to be an employer of choice 'Focus on employee engagement, leveraging our SPF culture to retain and attract the best talent' 0 0 MA 212,409 Employees (Jun-23) 97% workforce with a permanent contract (as of end 2022) 54% women in our workforce (as of end 2022) The SPF culture is based on our 5 corporate behaviours Think customer Embrace change TE Act now Move together Speak AMS Your VOICE Continuous Employee Listening(*) Up Our corporate management evaluation model 50% what we do 40% how we do it Santander scores above benchmark in engagement and key dimensions Average score (out of 10) Vs. benchmark +0.2 +0.6 +0.4 +1.2 8.9 O 8.5 8.3 8.0 10% Engagement Diversity & Inclusion Health & Wellbeing Transformation & Change Santander (*) Data from latest Your Voice engagement survey issued to the full organization from 29 March to 8 June 2023.. Workday/Peakon benchmark for Finance Companies, except for Transformation & Change for which benchmark is Peakon companies. Engagement score is the average of 4 engagement questions around loyalty, belief and satisfaction. D&I score relates to the question "I'm satisfied with Santander's efforts to support diversity and inclusion". Health & Wellbeing score relates to the question "Employee health and wellbeing is a priority at Santander". T&C score relates to the question "Organizational transformation and change is managed well at Santander". risks 38

View entire presentation