Sustainability Report 2021
SUMMARY
Presentation
Message from
Management
The Águas do
Brasil Group
Integrity and
Transparency
Fostering
Universal Access
to Sanitation
Water Security
Efficient
and Climate
Water
Our Utility
Companies
About this
Report
GRI
Summary
Corporate
Information
Change
Cycle
Water quality 103-2, 103-3 | 416
The quality of treated water and wastewater
is part of the population's health
assumptions, and for this reason, the Águas
do Brasil Group acts with responsibility and
excellence in its operations. The quality
control processes are part of the monitoring
of the Integrated Management System of
the Quality, Health, Safety, Environment, and
Sustainability Program (see Quality, Safety,
Health, Environment, and Sustainability
Management). Eighty-three (83%) of
all water produced has a hypochlorite
generation system that generates less
operational and environmental risks than
chlorine gas.
Two of the Group's laboratories are
accredited by the Environmental Institute of
the State of Rio de Janeiro (INEA). In addition,
the contracted laboratories are approved by
Inmetro and have ABNT ISO/IEC 17025:2017
certification. The audit program at external
quality analysis laboratories is conducted
every two years, with a scope based on ISO/
IEC 17025:2017, to ensure that all partners
perform their activities according to the
levels set in the standard.
The complaints received in the customer
service system regarding water quality
were duly addressed and did not generate
non-compliance regarding impacts on
the population's health caused by the
company's services. 416-2
Sustainability Report 2021
Quality Indicators 416-1
In 2021, 1,715,700 analyses were carried out for operational
control and water quality and to comply with current legislation.
The analyses for controlling water quality showed that the
company was 100% compliant with the potability standards
foreseen in the Ministry of Health basic parameters.
Regarding wastewater treatment, 851,066 analyses guaranteed the
qualitative control of the plants, and 100% of the treated volume
reached the legal standard of efficiency in the removal of Biochemical
Oxygen Demand (BOD) stipulated by the pertinent legislation.
The Group publishes monthly on its website the results of the
water analysis of each distribution system and, annually, delivers
to customers the annual water quality report, which aggregates
information on the source, processes, and water distribution.
% of Distributed
Water Compliance
Leadership in Rio de Janeiro
The top three cities in the state of Rio de Janeiro in the 2022 ranking
of Instituto Trata Brasil have sanitation concessions operated by
Águas do Brasil Group. Niterói remains in first place statewide
among the 100 largest Brazilian cities, followed by Petrópolis and
Campos dos Goytacazes. The ranking shows the challenges the
country still faces in fulfilling national and international treated
water, sewage collection, and treatment commitments.
Innovation
With investments directed to innovation and continuous
improvement for more than 15 years, Águas do Brasil Group
believes that innovation goes beyond the development of new
technologies. It needs to be in line with the transformations in
water and sanitation services and the demands of the market,
customers, and the global scenario, which may change and
qualify the business.
% BOD Compliance
100%
T
open
SETUDS
100%
100%
99%
98%
97%
2019
2020
2021
2019
2020
2021
* In 2021, the quality target for Biochemical Oxygen Demand (BOD) in the
effluents was 98%, reaching 100% compliance and continuing to evolve over
the years.
The company stood out in the Top
5 Sanitation of the Ranking 100
Open Startups 2021 due to open
innovation projects developed
with three startups. Held for the sixth year, this event
of the ranking attracted more than 3,334 corporations
and 2,344 startups, rewarding corporations in 25 market
sectors. The company focuses on innovation with
potential growth companies, universities, startups, and
research centers, challenging the ecosystem and bringing
quality, benefit, and efficiency to the population.
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