Canadian Retail: Loans and Provisions Financial Overview

Technology Strategy Co $ • Build a strong and scalable platform foundation • Cloud-first strategy for automation and speed • Rebalance core technology spending towards modernization Maintain consistent investment in technology Investments in Technology 11.9% Tech expense 10.1% as % of revenue 7.8% $3,710 $2,430 $1,200 Tech expense (in $millions) 2010 2015 2020 Common systems Software re-use, best practice-sharing • Consistent software design Customer-focused micro-services Analytics on real-time data • Strong cyber-security foundation 18

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