Investor Presentaiton

Woolworths Group Full Year Results 2023 Glossary continued 46 46 NDC Net Promoter Score (NPS) n.m. PC+ Pick up Renewals Return on Funds Employed (ROFE) RT3 Sales per square metre SIB Total net debt Voice of Customer (VOC) Voice of Team (VOT) VOC NPS WFC Woolworths 360 National distribution centre A loyalty measure based on a single question where a customer rates a business on a scale of zero to 10. The score is the net result of the percentage of customers providing a score of nine or 10 (promoters) less the percentage of customers providing a score of zero to six (detractors) Not meaningful Primary Connect third-party logistics A service which enables collection of online shopping orders at a store or at select locations A total store transformation focused on the overall store environment, team, range and process efficiency (including digital) ROFE is calculated as EBIT before significant items for the previous 12 months as a percentage of average (opening, mid and closing) funds employed including significant items provisions A new team rostering and store standards solution in Woolworths Supermarkets (Right team, right task, right time) Total sales for the previous 12 months by business divided by average trading area of stores and fulfilment centres Stay in business Borrowings less cash balances including debt hedging derivatives and lease liabilities Externally facilitated survey of a sample of Woolworths Group customers where customers rate Woolworths Group businesses on several criteria. Expressed as the percentage of customers providing a rating of six or seven on a seven-point scale Survey measuring sustainable engagement of team members as well as their advocacy of Woolworths as a place to work and shop. The survey consists of nine sustainable engagement questions, three key driver questions and two advocacy questions VOC NPS is based on feedback from Woolworths Rewards members. VOC NPS is the number of promoters (score of nine or 10) less the number of detractors (score of six or below) Woolworths Food Company Woolworths Group's format and network development team looking after network plans, formats, eCommerce fulfilment, smart operations, facilities management and energy and waste management Woolworths Group

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