2013 Annual Report

FRAINING AND EDUCATION 2013 GREENHOUSE GAS INVENTORY Types and scope of programs implemented and assistance provided to enhance employees' skills G4-LA10 Santander's training and education strategy is focused on providing opportunities for training and development throughout an employee's career, aligned with the Bank's strategic goals. The Bank encourages its personnel by means of local and international development programs and actively invests in the technical and behavioral training of its employees. Percentage of employees receiving regular performance and career development reviews, by gender and employee category G4-LA11 I EMISSIONS (TONS OF CO2E) Scope 1 EN15 Generators Vehicle fleet (including helicopter) Cooling gases Other (1) Total scope 1 emissions 2011 2012 2013 339 333 361 6,648 7,150 6,482 1,080 8,283 9,021 3 25 243 8,070 15,790 16,107 Scope 2 EN16 % OF EMPLOYEES BY GENDER RECEIVING REGULAR PERFORMANCE AND CAREER DEVELOPMENT REVIEWS Men Purchase of electrical energy (2) Women 90.00 92.14 Total scope 2 emissions 2011 2012 2013 9,312 22,861 37,202 9,312 22,861 37,202 % OF EMPLOYEES BY EMPLOYEE CATEGORY RECEIVING REGULAR PERFORMANCE AND CAREER DEVELOPMENT REVIEWS Operational Administrative 88.08 93.96 Specialist 91.32 Managerial Executive Officers CRITERIA FOR PERFORMANCE REVIEWS: 1 - Total number of employees that RECEIVED reviews in 2013. 2 - Includes all the different performance reviews conducted in 2013 81.33 90.59 188 Annual Report 2013 Scope 3 EN17 Air travel 2011 2012 2013 10,724 9,855 8,570 Organic waste (3) 404 318 Third-party organic waste Third-party consumption of electrical energy Papa-Pilhas (4) 3,140 1,824 112 13 (5) 196 461 1,214 362 356 254 Transport (chartered, transportation of valuables, land travel) 21,517 29,115 23,931 Paper (6) 23,408 21,230 10,030 Construction of new branches (7) 20,538 6,728 0 Extraction, production and transportation of purchased fuel 1,951 1,715 Hired mobile sources (jet and helicopter) Energy loss Other Total scope 3 emissions 178 205 4,649 7,525 52 80,290 76,665 53,621 1. Includes stationary engines as of 2013. 2. Increase in the emission factor from 0.6 to almost 1 3. Fall in the emission factor (65%). The GHG Protocol requests the inclusion of GHG emissions in the reporting year only (future emissions will be accounted for in coming years). 4. In addition to the reduction in emissions, organic waste from the Call Center restaurant was not reported in 2013, due to the fact its collection and disposal was dealt with directly by the restaurant operator with no involvement of the Call Center. 5. Increase in the emission factor from 0.6 to 1. The consumption of energy in apartment complexes with no individual readings was moved from scope 2 to scope 3, as third-party consumption. The company running the call center was replaced, resulting in an increase in the emissions of this item in relation to 2012. 6. Despite the reduction in volume having been 2.5%, emissions dropped 50% in 2013 compared to 2012. The emission factors were updated to the most recent version of EcoinventⓇ V2.2, which in addition to methodological reviews, includes the PAGS from IPCC2007. A series of factors was including obsolete data in relation to technology and other components of the product life cycle. 7. This item was not included in 2013 as no new real estate property was acquired for opening branches. Any works were executed on existing property. EMISSIONS OF OZONE-DEPLETING SUBSTANCES (*) EN20 Volume (Kg) Substance R22 R141 R407 R134 R410 2011 15,601 2012 2013 23,752 21,753 0 3,474 2,070 307 2,510 1,734 34 531 123 335 2,181 2,783 (*) The increase in the consumption of gases from 2011 to 2012 is due to improvements in methodology for calculation of volumes. 189

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