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Investor Presentaiton

ANZ 2023 Half Year Results ANZ PLUS ENGAGEMENT AND OPERATIONAL METRICS More attractive, more engaging, more efficient, more secure How we measure success, Mar 23 (Growth Mar 23 vs Sep 22) Average balance per customer +51% +52 Onboarding NPS episode +16% % customers contributing to save +7% +46 Coach NPS episode BB 9:41 c Everyday Savings Everyday Funds $1,866.92 +21% Spending (30 days) $2,638.61 Last 30 Days Money In & Out % customers with direct debit set up +50% % customers with salary deposit +32% 0 Upcoming Next 30 days $496.27 Today +$1,739.90 $146.50 Officeworks Shopping $133.00 % Transactions using PayID +10% Marginal cost of service per customer' -46% 7-Eleven $13.50 Money Payments Card Support 1. Contact centre, Coaching 11
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