Investor Presentaiton

Compliance and risk management | 102-16 | 102-17 | Ethics, integrity and transparency are fundamental assumptions for tomorrow's renewal and to create long-term value for our stakeholders. This manner of conducting our business, in line with our values, has always been a part of the strategic decisions of our leaders and the basis for relations with shareholders, governments, customers, suppliers and the communities in the places where we operate. We are guided by the principles of our corporate culture and the Policy for Compliance with Ethical, Honest and Transparent Conduct. To support our management, we have a Risks and Compliance area and a Compliance System consisting of a set of measures and guidelines related to ethics and the prevention of improper conduct. In the 2019/2020 crop year risk management at Atvos was restructured. More information in Risk management. 16 PEACE AND JUSTICE Progress in the 2019/2020 crop year During the year we focused on assessing business risks, using a consolidated Corporate Risk Matrix, on training our members and on internal audit processes, so as to reinforce our guidelines and disseminate a culture of ethical behavior. More information in Risk management. We gave a series of lectures on conflicts of interest, moral and sexual harassment, methods for investigating reports and anticorruption. The format, content and language of the lectures was adjusted for each group. The lecture on "combating moral and sexual harassment", for example, was approached in a dramatic way, with a question and answer session, multiple-choice exercises and support from the audience. The participation of professional actors to stage real situations caught people's attention and helped to get the message across. The performance was staged in every hub and every office. We also trained people in the hubs about investigating reports of harassment and posted interactive videos online. Compliance training in 2019/2020 was provided for 5,173 members. The topics were defined according to each group's level of exposure to the issue. A further 4,129 members were trained on nine topics through Daily Compliance Dialogues, as part of the Daily Security Dialogue (DDS), for the operating areas. We should mention that in this crop year there were no confirmed cases of corruption at Atvos and all the staff from Property Security and other areas received compliance training. For 2020/2021 we plan to start work on constructing a matrix for corruption and other compliance-related topics. | 205-1 | 205-3 | 410-1 | More information in Risk management. During the crop year we completed a consolidated Corporate Risk Matrix and focused on staff training and audit processes 16

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