Retail Banking Financial Update

NET INTEREST MARGIN NET INTEREST MARGIN 5.4% 5.6% 4.8% 4.4% 4.6% 33 ⚫ LOAN YIELD, COST OF FUNDS, COST OF DEPOSITS 11.4% 10.7% 10.4% I 11.7% 10.5% 4.7% 4.7% 4.6% 4.6% 4.7% 3.8% 3.8% 3.6% 3.0% 3.0% 4Q19 3Q20 4Q20 2019 2020 4Q19 3Q20 4Q20 2019 2020 Loan yield Cost of funds Cost of client deposits and notes NIM DOWN IN 2020 DUE TO Reduction in consumer lending activity on the back of the COVID-19 pandemic High levels of liquidity maintained for risk mitigation purposes on the back of uncertainty ■ Still ongoing loan portfolio mix change NIM OUTLOOK Broadly stable margin going forward

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