Q1 2022 Financial Performance slide image

Q1 2022 Financial Performance

Digital Progress: All-Bank • Canada: Continued digital progress, with an increase in Active Digital Users and rising Self-Serve Transactions • Pacific Alliance: Strong momentum in Digital Sales, driven by solid growth in Chile and Mexico Digital Adoption (%)¹ +8% +500 bps Active Digital Users (#'000) 8,073 7,524 7,580 8,193 6,316 5,276 +55% 56% 56% 50% 51% 43% 2018 2019 2020 2021 Q1/21 Q1/22 36% +2,000 bps +13% 2018 2019 2020 2021 Q1/21 Q1/22 Active Mobile Users (#000)² 5,903 6,727 6,873 6,098 4,513 3,559 Digital Sales (%) +300 bps +93% 2018 2019 2020 2021 Q1/21 Q1/22 +200 bps 42% 43% 46% 36% 28% +2,400 bps 22% Self-Serve Transactions 89% 90% 89% 91% 76% 80% +1,500 bps (%) 2018 2019 2020 2021 Q1/21 Q1/22 2018 2019 2020 2021 Q1/21 Q1/22 1 Digital Adoption definition for Canada was updated in Q1/21 to reflect new addressable customer base, excluding indirect-channel acquisitions 22018 and 2019 use historical estimation based on available mobile user data for Colombia and Chile 14
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