Our Digital Consumer Bank Pitch

EUROPE One Santander, whose first focus is Europe, is accelerating our business transformation in the region, to achieve superior growth under a more efficient operating model Other Europe 2020 Highlights Strategic priorities Branches 4,846 MA Employees 83,976 Loyal customers (mn) 10.0 With the aim of accelerating transformation, increasing volumes and having a more efficient business model, the priorities for the region in 2021 are to: Transform how we manage our mass-market business, simplifying our value proposition and improving customer experience, through the creation of Regional Business Owners Digital customers (mn) 15.2 Leverage our global businesses (SCIB and WM&I) and the connection with Pago Nxt to accelerate profitable growth in the region Customer loans (EUR bn) 658 Customer funds (EUR bn) Accelerate our digital agenda, with a common mobile experience across the region 696 Underlying attributable profit (EUR mn) 2,656 Underlying ROTE Deliver a significant share of the EUR 1 billion additional cost savings commitment for the next two years, transforming our operating model 5% Excel in risk management, maintaining and reinforcing our balance sheet strength Contribution to Group's profit 37% Santander Note: Customer loans: Gross loans excluding reverse repos. Customer funds: customer deposits excluding repos + marketed mutual funds 25 SCF

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