BFL Loan Loss Provision and Operating Expenses
BAGIC's Digital Journey
mitra
BAJAJ Allianz
Digital Distributor
Q1'22
Digital Issuance
Q1' 22
Onboarding
Intermediaries onboarded digitally
100%
Easy & few clicks policy
issuance option
93.7%-
Digital Policy
Q1' 22
"Go green" option for
customer by going paperless
90.3%
I Mitra/ Ezeetab
One stop shop for partners &
salespersons for policy issuance
and services
1 Mn+ policies issued in Q1
DigiSwasth
App & Web based 100%
integrated health check up
process
100% Integrated Setup
>94% TAT in (0-4 hrs.)
-
Digital Customer
Servicing
Om ni & multichannel
experience
Key Initiatives & Digital Adoption
BAGICARE
CRM
BAGICARE CRM
Seamless WFH experience -
Enabled for Website, Social
Media, Chatbot
0.96 Mn+ Service Requests
Core Transformation on
Cloud
Policy administration system
being moved on cloud to
enhance agility and integration.
Travel & Retail Health are live
Farm itra App For Farmer Community
49K+ downloads in Q1 FY22
00
010
010010
Q1' 22
54.7%
WhatsApp + BOING 2.0
Al based chat BOT enabled with
23+ services & present on
WhatsApp and 5 other platforms
6.4 Mn+ Messages Exchanged
Data Lake
5K+ attributes across structured &
unstructured data
Prospect Mart: ~40 Mn prospects
Unique customer base ~96 Mn
Caringly Yours App - 1st Insurance App in
India to cross 1 million downloads
1.27 lakhs+ downloads in Q1 FY22
31View entire presentation