Investor Presentaiton
INVESTMENTS SECURED AT ALL STAGES OF THE CUSTOMER JOURNEY
TO ACHIEVE HIGH PREMIUM STANDARDS
Lounges
Air France CDG T2E M & Munich
refurbishment. Improved catering with
signature dishes offer in all CDG lounges.
Refurbishment planned for Cayenne and
San Francisco in 2023
KLM upgrades lounges at Toronto and
Houston for April 2023
Digital
Almost 50% of flight segments sold with
direct online channels (+10pts vs. 2019)
Accelerate NDC deployment to offer
more personalized offers
On Board
Air France and KLM to launch by end of
2023 common Wifi Portal and new IFE
offer
Air France Business 2nd meal & pre-
selection and specific offer for Premium
Economy class by end of 2023
Customer Service
Continue to focus staff training on
customer centricity
Enabling optimal and flexible self-
service for customers
AIRFRANCE KLM
GROUP
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