Investor Presentaiton

Strategic Pillars STRATEGY UPDATE EXECUTING ON OUR STRATEGY WITH EARLY RESULTS BOQD GROUP 1 2 3 4 5 Our purpose led empathetic culture sets us apart Distinctive brands serving attractive niche customer segments Digital Bank of the future with a personal touch Simple and intuitive business with strong execution capability Strong financial and risk position, with attractive returns ✓ Refreshed Purpose & Values, culture survey completed and action plan developed ✓ Retail NPS rank increased to 3rd (5th FY19) and Mortgage NPS rank improved to 5th (11th FY19) Action plan implemented to manage COVID-19 hardship and deferrals ✓ Employee engagement score 59% (up from 56% in FY19) Home lending growth of >$508m (0.9x system) ✓ Business Lending & Asset Finance growth of >$345m (positive compared to a contracting system) ✓ 95% of OMBS on new franchise revenue share agreement ✓ Re-invigorated 3rd party distribution ✓ VMA Digital Bank phase 1 on track for soft launch by December Delivery of new mobile app for BOQS with Apple Pay ✓ Migration of data centres to the cloud ✓ Pathway to accelerate BOQ Retail Bank transition to future state platform being explored ✓ ~$30m Productivity benefits in FY20 ✓ 15% reduction in products available for sale ✓ Time to conditional approval down to 1 day from over 5 days ✓ Project execution and governance review completed and uplift plan being implemented $340m capital raising completed pre COVID-19 ✓ Deposit to Loan ratio 74% ✓ Improved risk-based pricing and margin management ✓ Governance risk and compliance system Bank of Queensland Limited 2020 Full Year Results Presentation 38

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