Investor Presentaiton

○ Customer's Voice, Key in Banorte's Evolution On the right track to reach a 90-point NPS score, based on improvements from internal customers: ○ processes/services/ systems ○ products o branch-administration, contingency, others Banorte Móvil App WEB YOUR VOICE TRANSFORMS 83.2 +0.9 pts yly 84.6 +0.9 pts y/y Branches ATM 79.1 +3.2 pts yly 73.6 +1.9 pts y/y DB Div Rev 18 NIM NI ROE TI Dep LD ICAP BAP Guid ESG Eco Loan Mkt Hist C/I App GRUPO FINANCIERO BANORTE

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