Financial Performance and Remediation Update
BUSINESS & PRIVATE BANKING
BUSINESS & PRIVATE BANKING - LEVERAGING HIGH NET WORTH (HNW)
•
INVESTING IN A NEW INTEGRATED APPROACH IN FY21
Single leadership of Private Bank, JBWere and nabtrade
($bn)
Growing home lending
2.3x system growth in 2H21
●
Closer collaboration with Business Banking:
HNW representatives across specialised banking teams
19.5
18.0
17.5
•
Aligning Private Bankers and Wealth Advisors with every
metropolitan Business Banking Centre
2H20
1H21
2H21
Established cross-business referral model
•
50 new Private Bankers added, dedicated credit team and tailored
HNW credit policies, improving turnaround times
+12 pts
HNW
NPS1
.
Digital initiatives:
PRIVATE
BEST
BANK
AWARD
2022
GLOBAL
FINANCE
2
Growing net fund inflows driving higher FUM
•
New nabtrade app - 116k downloads since launch; +30 NPS
uplift³
•
JBWere website refresh and new client portal providing real
time portfolio performance reporting
($bn)
31.7
•
100% of eligible Private Bank home lending documents
provided via DigiDocs
36.4
2
2
3
1H21
40.7
2H20
Net inflows
2H21
Market movements JBWere FUM
(1) Change in September 2021 score versus September 2020 score. DBM Atlas - Consumer. HNW customers, six month rolling average to September 2021. HNW includes consumer aged 18 up
to 75, Total net worth $2m+ across Deposits / Lending / Credit/ Super / Investments (Managed and Direct) / Equity in investment property. Net PromoterⓇ and NPS® are registered
trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld. Net Promoter Score (NPS) is based on all
customers' likelihood to recommend on a scale of 0 (not at all likely) to 10 (extremely likely)
NAB Private Bank: Winner - Australia
(2)
38
(3)
From Oct-20 to Sep-21
National
Australia
BankView entire presentation